Category Archives: Betting

Wazdan’s Andrzej Hyla: gamification grows player engagement and retention

Gamification, and the personalisation of gaming experiences, is often overlooked or misconstrued by the igaming sector. But according to Andrzej Hyla, CCO at Wazdan, research shows that customisation is not only essential in the maximisation of user experience but also in the retention of new players. Here he explains how customisation can increase engagement, promote customer …

Lithuania and Ukraine gambling authorities sign MoU on information sharing

The Lithuanian Gaming Control Authority and the Gambling and Lotteries Regulation Commission of Ukraine have today announced a new international collaboration. The two national gambling regulatory bodies have signed a Memorandum of Understanding (MoU) to facilitate greater cooperation and information sharing on gaming industry oversight.  This will entail sharing of best practices and exchange of …

Smarkets: Truss leads Sunak in Tory Leadership final two

Following a last round of ministerial votes submitted to the 1922 Committee, the Conservative Party has summoned its final two tributes for Party Leadership – with the winner to replace Boris Johnson as Britain’s next Prime Minister.  Triggered on 8 July, a leadership race that saw ten MPs submit their bids to enter the Tory …

Rene Jensen: KSA stands up for two principles to safeguard bettors

Dutch gambling inspectors acted effectively in the eight months following the regulation of the online gaming market last year, the Kansspelautoriteit (KSA) has asserted.  Rene Jansen, Chairman of the KSA, offered a breakdown of the efforts the Dutch gambling authority has been making in its fight against black market operators and to safeguard bettors. The …

HKJC promotes Michael Fitzsimons to Group Wagering Director

The Hong Kong Jockey Club (HKJC) has announced the promotion of Michael Fitzsimons to the position of Executive Director of Wagering Products – effective from 1 September 2022. A former executive of The Stars Group Inc (TSG), Fitzsimons joined HKJC in February of last year, taking on the responsibilities of Director of Football Trading  The …

UKGC updates policy guidance on handling customer complaints 

The UK Gambling Commission (UKGC) has updated its guidance on how to handle customer complaints as part of its ongoing policy review of operating standards.  The new guidance on complaints was formed by undertaking a review of 34 complaints policies taken from a diverse range of sectors. The review prioritised the accessibility and the ease …

Codere Online lands Box Azteca partnership to galvanise Mexican brand coverage.

Latin America sportsbook Codere Online has significantly expanded its brand coverage in Mexico, becoming the headline sponsor of ‘Box Azteca’ – the flagship boxing show of TV Azteca.  The sponsorship will see Codere Online promoted across all televised Box Azteca fight nights, broadcast across Mexico every Saturday from 11pm on the Azteca 7 channel.  Codere …

BT and Warner Bros. Discovery’s sports shakeup gets go-ahead from UK watchdog

The UK’s Competition and Markets Authority (CMA) has given the go-ahead to BT Group and Warner Bros. Discovery planned sports broadcasting joint venture.  Announced earlier this year, the 50:50 project will result in BT’s BT Sport and Warner Bros. Discovery’s Eurosport UK merged to form a new sports offering for the UK and Irish markets.  …

SOFTSWISS: jackpots “equally as engaging” for new and existing players

Jackpots have long been used to help onboard new players and retain existing bettors, and according to a new report by SOFTSWISS, the feature has been shown to boost engagement with both player segments. Analysing statistics from three of its clients – namely Casino at N1 Bet, Fight Club and JooCasino – SOFTSWISS wanted to …

Kindred H1 rocked by compounded KOA and Euro market drags 

Kindred Group Plc has reported a further frustrating quarterly trading period as business performance continues to be interrupted by short-term Euro market headwinds.  Publishing its H1 2022 interim trading results, the firm registered a 32% drop in year-to-date corporate revenues (B2C+B2B) to £485m (H12021: £716m). Reflecting a further trading period with no income generated from …