Gaming Laboratories International has released a redesigned version of its GLIAccess customer portal, marking a significant update to a platform that has supported client engagement for more than two decades. The revised system introduces expanded project tracking tools, simplified approval workflows, enhanced onboarding processes, and upgraded functionality intended to improve how clients manage submissions and interact with GLI.
The launch was announced on January 19, 2026, from GLI’s headquarters in Lakewood, New Jersey. According to the company, the updated portal focuses on reducing friction across the submission process while offering clients more visibility into their projects and easier access to information through a single digital platform.
Expanded Tools And Submission Oversight
GLI stated that the new GLIAccess allows customers to monitor projects in real time, track approvals, and complete onboarding steps more efficiently. The portal operates around the clock, giving users continuous access regardless of location or time zone. In addition to current functionality, the system was built to support future development, with additional features scheduled for release later this year.
Company leadership described the update as part of an ongoing effort to refine customer interactions across all service touch points. GLI Chief Revenue Officer Ian Hughes said the platform reflects years of review and adjustment based on how clients use GLI services.
“We are constantly analyzing every customer touch point and making improvements to our service levels. The new GLIAccess is the latest example of that commitment,”Hughes said. “For the last 21 years, GLIAccess has been an important tool for our clients. Now we are excited to launch this new version because it provides an even better customer experience with significantly improved features, enhanced self-service, and a wealth of information at your fingertips, making everything more efficient for today’s gaming industry.”
Focus On Usability And Connectivity
The development of the updated portal was led by GLI Vice President of Innovation Sangeeta Reddy. The company emphasized that the redesign prioritizes usability, data visibility, and direct communication between GLI and its customers.
Reddy highlighted the goal of keeping clients informed at every stage of the certification and testing process while reducing the need for fragmented communication channels.
“At GLI, customers and quality are always our top priority. With the new GLIAccess, we’re empowering customers to stay connected—providing real-time data, project updates, and seamless communication through a single, intuitive portal. We invite users to experience the enhanced GLIAccess platform, featuring an enhanced graphical user interface with a modern look and feel, and intuitive, user-friendly functionality. The revamped platform streamlines every step from first engagement to certification and making collaboration smoother than ever.”
Industry Presentation Planned In Barcelona
The company plans to showcase the updated GLIAccess platform publicly at ICE Barcelona. GLI will demonstrate the portal and its new capabilities at stand #3J50 during the event, offering attendees a direct look at how the system functions in practice.
By expanding digital access and centralizing project management tools, GLI positions the updated GLIAccess as a core part of its client engagement framework. The company noted that continued enhancements remain in development, signaling that the portal will continue to evolve alongside regulatory and industry needs.
Source:
“Gaming Laboratories International (GLI®) Launches New GLIAccess® Customer Portal”, gaminglabs.com, January 19, 2026
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