Two of the most influential voices in U.S. gaming have stepped forward to push for an end to the ongoing legal standoff involving the 1-800-GAMBLER helpline. The American Gaming Association (AGA) and the Responsible Online Gaming Association (ROGA) jointly called for a resolution between the National Council on Problem Gambling (NCPG) and the Council on Compulsive Gambling of New Jersey (CCGNJ), the two groups at the center of the dispute.
In a public statement, AGA and ROGA emphasized the importance of protecting the hotline’s services and reach.
“Any disruption to the 1-800-GAMBLER operations—or worse, a degradation of the helpline’s capacity to deliver timely, culturally competent, and clinically appropriate referrals—would significantly endanger the ability for individuals or friends and family members of individuals who may be experiencing problems to learn more and access care,” the groups said.
“Further, a lapse in service risks causing widespread consumer confusion, undermining years of education and awareness efforts by operators, regulators, and advocates alike.”
Temporary Legal Protections in Place
The hotline remains operational for now under a temporary restraining order granted by a New Jersey court, pending a legal resolution. The conflict stems from a contract dispute between NCPG, which licenses the helpline’s use nationwide, and CCGNJ, which holds ownership of the number.
NCPG paid CCGNJ an annual fee of $150,000 under a three-year licensing agreement that expired in May. Though the agreement included a three-year renewal option, efforts by NCPG to exercise that option have failed. After communication between the parties deteriorated and attempts at arbitration were unsuccessful, NCPG turned to the courts, requesting legal intervention to keep the helpline available.
The case is set for a court hearing on September 3. So far, CCGNJ has not publicly explained its decision not to renew the agreement or engage in arbitration.
Strong Public-Private Partnerships at Risk
For years, 1-800-GAMBLER has served as a crucial resource in gambling harm prevention efforts. Support for the hotline has come from both public agencies and private organizations, including high-profile contributions. The NFL, for instance, has provided multimillion-dollar donations to promote the service.
AGA and ROGA pointed to such collaborations as evidence of the helpline’s broad support base and critical role.
“1-800-GAMBLER stands as a hallmark of successful public-private partnership. The helpline’s growing national reach is the result of years of collaboration among operators, regulators, and nonprofit organizations like NCPG and its state affiliates,” their joint statement read.
“This cooperation ensures that regardless of jurisdiction, consumers can expect consistent, confidential support, and that legal operators can fulfill their commitment to connecting those who need assistance to this valuable resource.”
Awareness and Impact
Recent research by NCPG shows the number’s growing recognition among the public. One in three respondents knew about 1-800-GAMBLER, while 80% correctly understood its purpose as a helpline for individuals facing gambling-related problems.
As the legal dispute drags on, industry leaders are increasingly vocal about the potential fallout. With September’s court date approaching, stakeholders hope a resolution will preserve the helpline’s role in guiding people to support and care.
Source:
“Major gaming trade groups call for resolution to protect 1-800-GAMBLER”, sbcamericas.com, Aug 6, 2025
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