New Jersey regulators are pushing to replace voluntary responsible gambling guidelines with mandatory rules designed to better protect players in online casinos and sportsbooks. The Division of Gaming Enforcement (DGE) unveiled draft regulations this week that would require operators to intervene when players display signs of problem gambling.
Automatic Monitoring and Specific Triggers for Intervention
Under the proposal, operators must automatically flag and review accounts that meet certain behavioral criteria indicating potential gambling harm. These triggers include:
- Deposits exceeding $10,000 in a day or $100,000 over three months
- Visiting the self-exclusion page three times in 30 days without following through
- Requesting two cool-off periods within 45 days
- Increasing deposit or loss limits three times in a week without reducing them
- Betting over $1 million within 90 days
- Ending two or more sessions in a week with less than $1 remaining
- Cancelling three withdrawals within 10 days
- Logging in 50% more frequently than the previous two weeks
- Ending multiple sessions in one week with increasing wagers each time
Operators may also flag other behaviors or act on directives from the DGE.
Required Steps Following a Risk Assessment
If a player is identified as at risk, the operator must follow a three-step response:
- Send an email offering information on responsible gambling tools and support.
- Suspend betting until the player watches a DGE-approved video tutorial.
- Have a designated “responsible gaming lead” contact the player by phone or video. If three contact attempts fail, the account is suspended until communication is made. If concerns persist, the account may be closed.
Each operator must appoint a responsible gaming lead to oversee at-risk accounts and ensure players receive assistance. These leads must be licensed professionals. To manage costs, operators are allowed to share training materials and resources.
Moving from Voluntary to Enforced Protections
Since launching online casinos in 2013 and sports betting in 2018, New Jersey operators have been encouraged – but not required – to provide responsible gambling measures. The DGE’s proposal would standardize intervention thresholds and make compliance mandatory across the state.
The draft also limits players from cancelling withdrawal requests beyond three days and prohibits operators from asking users to reverse withdrawals. Additionally, operators must collect gender identity data from verified players for inclusion in the state’s annual problem gambling reports.
While the proposal sets minimum standards, operators are free to enforce stricter measures.
New Jersey Gaming Revenue Continues to Climb
This regulatory move coincides with continued growth in New Jersey’s gaming industry. The DGE recently reported that in August 2025:
- Casino Win was $311.9 million, up 1% from August 2024.
- Internet Gaming Win rose to $248.4 million, a 2% increase year-over-year.
- Sports Wagering Revenue reached $81.9 million, a jump of 6% compared to the previous August.
- Overall, Total Gaming Revenue grew 7% to $642.2 million for the month, with year-to-date revenue at $4.57 billion, up 9.7% from 2024.
As player engagement rises, New Jersey’s regulators emphasize the need for consistent, enforceable protections to safeguard consumers against gambling-related harm.
Source:
“New Jersey proposes mandatory responsible online gambling standards”, advance.lexis.com, Sep 15, 2025.
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