Rush Street Interactive Crowned Customer Services Operator of the Year at 2023 EGR North America Awards

By | May 1, 2023

RSI Wins Prestigious Award for the Fourth Year Running

CHICAGO, May 01, 2023 (GLOBE NEWSWIRE) — Rush Street Interactive, Inc. (NYSE: RSI) (“RSI”), which operates the BetRivers brand, has been named Customer Services Operator of the Year at the EGR North America Awards 2023. Since the inception of this prestigious customer services category, RSI has claimed the top spot every year four years running. The EGR Awards are regarded as the gold standard in the online gaming industry, recognizing and rewarding the top operators who have shown outstanding performance in the past year.

“It is an honor for RSI to be selected as Customer Services Operator of the Year every year since EGR started presenting this important award category,” said Richard Schwartz, CEO of RSI. “This award is a validation of our strategy to build deeper long-term relationships with our players. We understand that trust is one of the biggest drivers for consumers in choosing an online gaming and sports betting company and that’s why we automate our platform functionality and empower our customer service teams to find ways to quickly resolve tension points for any player in need of support.”

RSI was once again saluted for its collaborative and communicative culture as well as continual training and development. The judges, made up of the gaming industry’s top leaders, considered innovation, customer satisfaction and impact on retention in awarding RSI Customer Services Operator of the Year for its unwavering commitment to excellence in service.

“We recognize that as the level of promotional aggressiveness declines in the industry, operators such as RSI who from the start and continue to prioritize customer service can be a significant differentiator for our BetRivers brand that will give us a competitive advantage in player retention,” Schwartz added. “We are proud that our BetRivers customer service teams consistently reinforce our brand promise to create a trustworthy, transparent and frictionless player experience when interacting with our valued players.”

About Rush Street Interactive

RSI is a trusted online gaming and sports entertainment company focused on markets in the United States, Canada and Latin America. Through its brands, BetRivers, PlaySugarHouse and RushBet, RSI was an early entrant in many regulated jurisdictions. It currently offers real-money mobile and online operations in fifteen U.S. states: Pennsylvania, Illinois, New Jersey, New York, Ohio, Connecticut, Michigan, Indiana, Virginia, Colorado, Maryland, Iowa, West Virginia, Arizona and Louisiana, as well as in the regulated international markets of Ontario, Canada, Colombia and Mexico. RSI offers, through its proprietary online gaming platform, some of the most popular online casino games and sports betting options in the United States. Founded in 2012 in Chicago by gaming industry veterans, RSI was named the 2023 EGR North America Awards Customer Services Operator of the Year, the 2022 EGR North America Awards Operator of the Year, Customer Services Operator of the Year and Social Gaming Operator of the Year, and the 2021 SBC Latinoamérica Awards Sportsbook Operator of the Year. RSI was the first U.S.-based online casino and sports betting operator to receive RG Check iGaming Accreditation from the Responsible Gaming Council. For more information, visit

For RSI Contacts:

Lisa Johnson
(609) 788-8548
[email protected]

[email protected]

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